Goods return policy:
All products sold on the website www.lynguyen.com.vn are subject to the policy of returning goods after 07 days from the date of receiving goods from Ly Nguyen.
Goods must meet all the following conditions before applying the refund policy:
1. The goods are technically faulty by the manufacturer, the goods have not scratched, dented or lost the seal of Ly Nguyen.
2. Boxes of goods still intact, not torn, labels on the cargo box is not torn, torn lost information, containers are not mottled, wet, holes …
3. Accessories are still available, customers must return the documents relating to the goods returned to Ly Nguyen including invoices issued.
4. Customers are responsible for paying the 10% VAT that Ly Nguyen has issued to customers in case customers can not invoice back to Ly Nguyen
As soon as Ly Nguyen received the goods returned to Ly Nguyen will overcome the customer by providing customers with a product of the same type for customers who do not have products of the same type will support Nguyen Ly Nguyen. Products temporarily used in the waiting time Ly Nguyen ordered products of the same type for exchange for customers