Upon receiving customer order information from the online ordering system of www.lynguyen.com.vn website, Ly Nguyen will confirm the transaction with customers to carry out the process of transporting the goods to customers as follows:
Step 1: Make a phone call to confirm the order information, check again the customer information and the goods ordered by the customer. In case the information is not complete or accurate, ask the customer to provide information. Include customer name, delivery address, contact telephone number (when delivery) invoice information to carry out the order or contract order.
Step 2: Ly Nguyen confirms the order or order by the seal and signature of the representative Nguyen and send back to the customer by email, letter to customers confirm the order or contract placed row. In cases where customers are individuals, customers will send the scan ID card to Nguyen to Nguyen to confirm the customer information is accurate and have real needs.
Step 3: Mr. Nguyen checks the customer’s choice of payment form and all payments received by Li Nguyen “if any” of the customer to carry the goods to the customer.
Step 4: Call 1 day in advance to confirm delivery time with customer.
Step 5: Carrying goods to customers, signing for certification of goods transportation to customers and finishing orders
Step 6: In the case of customers outside the inner city and suburban areas, Ly Nguyen will transport the goods to the customer through the shipping service provider selected by the customer in the order, Contract Order.